Does my insurance cover advocacy services? (Insurance-Covered Advocacy/ICA)

Medicare Part B fully covers Solace Health's advocacy services, with Medicare Advantage plans doing a slower roll-out as provider brands join by state. We also offer private-pay options for those without qualifying insurance who want to work with an advocate.

Click below to learn more about Medicare's advocacy coverage:

• • • How is Solace covered by Medicare? Here's what you need to know.

Click here to see if your coverage qualifies via the Solace Health website, and follow the prompts for which of the two paths you'd like to take (explained below):

For insurance-covered advocacy:

• • Once eligibility is verified, the patient schedules a virtual consultation with our in-house physician to establish a Telehealth relationship.
    • The physician will listen to the patient's situation and match them with an advocate.
    • In many cases, the physician can help schedule the patient's advocate intro call during the intake appointment.
  • Following a completed intake appointment, the patient can schedule and meet with their new advocate.

NOTE that the patient whose insurance details are being used for advocacy must be present for the intake appointment, even if the patient cannot contribute to the conversation for whatever reason. A loved one is welcome to attend as well when needed/preferred.

For private-pay advocacy:

• After selecting the private pay path, our site will prompt you to enter a few details about your situation to present a list of qualified advocates to review.
• Scroll through the list of compatible advocates and click on each to read more about them via their profile page. If you are interested in learning more, you can book an intro call with them from their profile's scheduling calendar.
• Most intro calls are complimentary and hourly rates are posted on their pages so that you have an idea of the cost if you decide to hire them.

NOTE that a valid credit card is needed to book an intro call, even when that call is complimentary. This is to protect our advocate's time in the event of no-shows and last-minute cancelations. Your credit card will only be billed for intro calls requiring a booking fee or when you are actively signed with an advocate who has invoiced you for work performed. 

If you have questions, we're happy to help! We can be reached via email at [e-mail] or by phone at [phone].