How to create a Solace account as an Insurance-covered advocacy patient (Insurance-Covered Advocacy/ICA)

Welcome to Solace! We're so glad you found us!

While creating a Solace account is not required, it can add layers of convenience and security when interacting and scheduling with your advocate. Accounts include features like secure direct messaging, file sharing, and scheduling. If you haven't already created one, read on to learn more.

If you're just starting, the first opportunity to create an account is offered on the confirmation screen of your original booking moments after your insurance is confirmed as eligible. 

We also offer the opportunity to create Solace accounts via various automated emails, an example of which is pictured below. The "Create an Account" button is located further down the email's message body towards the bottom, pictured below.

To begin, click the "claim account" button (via email or on the confirmation page) or URL/link (if your advocate or the customer experience team have emailed you a link). Then, it will ask you to confirm the date of birth (DOB) on file and prompt you to create and confirm a password.

And that's it! You are now the proud owner of a Solace Health patient account.

Still have questions? Feel free to email us at [e-mail] or give us a call at [phone]. We're happy to help!