How to send a message or files using "Messages"

Sending a message or files to your advocate is easy when you're using the Solace platform!

Have a look at the instructions and video below to learn how to send messages and files through Solace:

To send messages:

• Log into your Solace account
• Click “Messages” in the left-hand navigation menu
• Click the name of the advocate you are messaging
• Click the text box that reads “Write message in here...”
• Click "Return" on your keyboard or click the paper airplane icon to send your message

To send files:

• Log into your Solace account
• Click “Messages” in the left-hand navigation menu
• Click the name of the advocate you are sending files to
• In the lower right-hand corner, click the text near the paper clip icon that reads "Attach file"
• Attach the file by dragging and dropping into the box that appears, or click within the box to upload the file from your computer
  • Note that you can delete a shared file by clicking on the file in question. This will open a tile that includes a delete button.

Click the image below to be taken to a video tutorial:

Need more help? Reach out to us by using the “Contact Us” information below. We'll be happy to help!