Solace CHW / Insurance Covered Advocacy
- Why isn't the Care Plan visible for my upcoming intro call? (CHW/ICA)
- HIPAA Authorization and Solace Patients (CHW/ICA)
- Messages and File Sharing without a patient account (CHW/ICA)
- Patient Referrals (CHW/ICA)
- Patient Intake Process (CHW/ICA)
- Completing your initial login as a Community Health Worker (CHW/ICA)
General FAQs
- Resources for Advocates
- How can I delete my account/profile?
- How can I hide my profile temporarily?
- Tasks: Weekly Updates. Feature walkthrough and tutorial video
- How do "Tasks" and "Weekly Updates" work?
- How to manage your Solace Calendar
Account Setup
- Logging in and finding your bearings: for desktop and mobile
- Why isn't my profile live?
- Completing your initial login as an advocate
- I'd like to change my password or I have forgotten it, how do I create a new one?
- Help! I forgot my password
- Updating your email address and phone number
Profile Creation
- Add custom specialties and languages to your profile
- Where on my dashboard can I change my hours of availability?
- Completing your profile / tips on making your profile the best it can be
- Updating your profile photo or logo
- How do I view my own profile and availability?
- How do I submit client reviews/testimonials from outside of Solace?
Intro Calls
Contracts
- Advocacy sponsorship: When someone else paying
- How do custom contracts work?
- How do retainer refills work?
- Offering an additional contract or making changes to an existing client agreement
- How do I complete and send a contract to a prospective client?
- What are the different contracts I can use on Solace and how do they work? Can I use my own contract?
Invoicing
- Invoicing Against a Retainer Balance
- Editing a "Draft" Invoice
- Invoices & Payments
- Checking the status of an invoice
- What is the Solace Promise?
- Declined payments - what next?