General FAQs
- A Description of What Solace Does
- Avoiding Communication Scams & Phishing Attempts
- Can an advocate help me?
- Can you help me with a non-medical issue?
- Contact Us: We're here to help!
- Do I need to sign a contract?
About Solace Advocates
- About Insurance Covered Advocates
- Advocate Departures: When Circumstances Change
- Can a remote advocate attend appointments with me?
- Can I request an advocate in my city or State?
- Can my advocate work with me in-person?
- How do Solace advocates differ from those at hospitals or insurance companies?
Insurance Coverage & Eligibility
- Alternative Resources: When Insurance-Covered Advocacy Isn't an Option
- Claim Denials (Rare)
- Does Medicaid Cover Advocacy Services?
- Does Medicare Advantage cover advocacy services?
- Does Medicare Part B cover advocacy services?
- Does my insurance cover advocacy services?
New Patients: Getting Started & First Steps
- Can a friend or family member speak on the patient's behalf?
- Creating a Solace Account
- Helping a "Loved One" Sign Up for Solace
- Managing Bookings from your Solace Account Dashboard
- Patient Conduct
- Patient location requirements for Advocate Appointments