Some advocates may accept Video Calls as one of the ways to connect with you. When enabled, you can select this option when scheduling your intro call. This also applies to regular bookings when you are officially contracted with an advocate. Read on to learn more!
When reserving your booking time, click the "Video Call" option before pressing the green "Reserve Now" button, pictured below.
Next, you'll be shown the booking confirmation screen:
**IMPORTANT NOTE: Your advocate may add this event to an external Calendar and send an invite. Whether you accept or decline the external invitation, let your Solace dashboard and officially branded Solace notification emails be your source of booking truth. The scheduled call will take place based on your dashboard welcome page's call reminder tile.
After the Video Call has been scheduled, you and your advocate will both receive Solace notification emails confirming the booking, and we'll also send out reminder notifications before the scheduled time. If a booking is rescheduled or canceled through Solace, your dashboard will reflect the change, and you will be sent a Solace cancelation email confirmation.
Pictured below:
- Please use the ellipses in the lower corner of the booking reminder tile on your dashboard to make any formal changes to the call. When in doubt, reach out to your advocate through Solace's Messages area to communicate directly with them.
- For more information on rescheduling and canceling existing bookings, click the following article: What happens if I need to reschedule an appointment or intro call?
- The reminder tile will display either "Intro-Call" or "Follow-up Call" below the advocate's name based on whether this is your first interaction with them or if you have an active contract.
In the booking reminder tile, there is a link that says, "Join By Video," which also contains the Information icon that will reveal some instructions when clicked. See those instructions here:
Next, be ready and standing by to click the "Join by Video" button on the date and time of the booking. Once clicked, the below box will open in a new window prompting you to "Join meeting." Here you can confirm your microphone and video settings, select a background, or view advanced settings. When ready, click the blue "Join meeting" button:
And then, you are officially attending the Video Call booking! In this example, James is fortunate enough to be meeting with the one, the only, the timelessly fabulous Cher!!
There are a few features built into the Video Call for added convenience, such as chat, emojis, and deeper setting preferences via the navigation bar at the bottom of the screen:
At the top center of the screen, a timer will show the time lapsed during the call. To the left is an edit icon. By clicking this icon, you have the option to record the call and highlight moments to revisit later:
When the call has ended, click the red hang-up box in the bottom center to leave the Video Call, and that's it!
For more information on Intro Calls in general, check out the following articles:
- What is the cost of an intro call?
- How to book an intro call with an advocate?
- What to expect during an intro call with an advocate
- If your intro call doesn’t happen as expected
If you still have questions, we're happy to help! Feel free to reach out via the "Contact Us" information below.
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