Messaging and File Sharing (ICA)

When you create a Solace account, you will have direct messaging and file-sharing capabilities, allowing quick, convenient, and secure access to your advocate in the moment. This can also make scheduling and rescheduling a breeze.

While creating an account is not a requirement, it is encouraged. Your first opportunity to create an account is displayed on the original booking confirmation screen and in any confirmation/notification emails we send. These contain a button prompting you to click to create an account. Doing so through the provided button will ensure your new account connects to your advocate.

For more information on how to create an account, please see the following Help Center article:

• How to create a Solace account as an Insurance-covered advocacy patient (ICA)

Once you have created your account, if you'd like to learn more about message and file sharing, please see the following Help Center article:

• How to send a message or files using "Messages"

Still have questions? Feel free to email us at [e-mail] or give us a call at [phone]. We're happy to help!