When / How is my client charged?

Here's an overview of how payments and invoicing work on Solace.

When your client signs up for an account, they'll be prompted to enter their Credit or Debit card information. We won't allow them to complete their contract until we've received their valid payment information.

There are two ways to bill clients on Solace:

• For hourly contracts: line-item invoicing as needed; as soon as you save and send the invoice, their payment method is charged.
• For retainer contracts: the client is billed the moment they sign and accept the contract. You will then invoice against the balance to deplete the funds. When funds run out, you can refill the retainer or begin sending line-item invoices that bill them when the invoice is sent.

Retainer:

• If you use a retainer contract, the amount of that retainer will be charged in full when your client signs their contract. You will see that amount deposited into your linked account within 3 to 5 business days. To bill against the retainer, you will need to invoice for your billable time as you see fit. When you invoice against the retainer, we'll show the remaining balance at the top of your copy of their contract with you, which you can view in the "Clients" then “Contracts” tab on your navigation bar. When you send an invoice against the retainer, we'll email your client the invoice for their records. That email will also let them know the remaining balance on their retainer.
• Once the retainer balance has been depleted, you will be able to refill the retainer or bill any additional hours using line-item invoicing.
• If you end services with your client before the retainer is depleted, you will have the option to end the contract and refund the remaining balance to your client's payment card. To issue that refund, select the “Contracts” tab on your navigation bar, select the relevant contract, and then scroll to the bottom of the contract to view the options available.

For instructions on how to create and send an invoice, see the video linked below:

• Invoices & Payments

Invoicing as needed:

• After your client has signed their contract with you, you have the ability to invoice them right away.
• When invoicing, you'll have the option to mix and match the expense types between “Hourly Work,” “Manual Expense,” and "Work Expense."
• When you send an invoice to your client, your client will receive a copy of the invoice via email for their records, and we will capture the funds right away. Those funds should be deposited into your linked account within 3 to 5 business days.

Here's a video walkthrough that guides you through the invoicing process. Click the photo below to be taken to the tutorial:

 

 

 

Need more help? Feel free to reach out to support using the "Contact Us" information at the bottom of this page!