Advocates: What They Can & Can’t Do

Here are some examples of what a medical advocate can do for you:

• Schedule appointments; coordinate among PCPs, specialists, and facilities.
• Prepare/attend (virtually) visits; capture questions; clarify instructions and care plans.
• Find in‑network providers; help with referrals and prior authorizations.
• Fix insurance issues; file/track appeals; resolve claim denials and billing errors.
• Organize medical records; retrieve documents; correct chart errors.
• Reduce medical bills; negotiate payment plans; locate financial resources.
• Provide ongoing check‑ins, coaching, and caregiver support.

They cannot:

• Diagnose, prescribe, or provide emergency care.
• Replace a treating clinician or override medical advice.
• Assist in legal matters.

Note that all visits occur virtually via phone or video call. Video visits are mobile phone-friendly and do not require a computer; closed-captioning is available.

To learn more about our advocates, click the link below:

• About our Advocates (Insurance-Covered Advocacy/ICA)

To check your eligibility and get started, click here. Coverage varies by plan and state. Still need help? Don't hesitate to reach out using the "Contact Us" information below. We're happy to help!