How will I work with my Solace advocate?

After completing the quick initial physician intake appointment, you'll connect with your Solace advocate virtually via the methods outlined below. 

For physician visits, only phone and video calls are available.

Our advocates can also work with your loved ones or other representatives/care providers to ensure your care team remains in the loop.

• Phone calls
• Video calls
• Text messaging (SMS)
• Direct messaging via your Solace portal account login

Phone Calls

The phone number you provided will be associated with your patient file, and your advocate will use it to contact you when you are scheduled to meet by phone.

Video Calls

These do not require a computer! 

When scheduled for a "video" call, you will receive a link via text and email. Click that link from your mobile phone at the time of your appointment to be taken to a virtual meeting room. 

Closed captioning is available.

Text Messaging (SMS)

Texting can be a great way to share details or attachments quickly. You'll have the option to grant your advocate permission to send Personal Health Information (PHI) via text, or to opt out so only non-PHI details are exchanged in this way.

Direct Messaging (Solace Portal)

While claiming your Solace portal account is not required, it is encouraged. Logging in to your Solace account adds direct messaging as a communication method, and scheduling and managing future bookings is a breeze. This also provides a secure space for you and your advocate to exchange updates on care needs and progress. Last but not least, claiming your account only takes a moment!