New Patient Intake Process

1. Eligibility check
   • Eligibility is checked on our website (find.solace.health) or on the phone with a Customer Experience agent. Checks occur when a patient signs up with Solace and during their time as a patient with Solace.
     • Coverage varies by plan and state.
2. Physician Intake
   • Patient meets virtually via phone or video call* with a Solace physician who works to understand their challenges and pair them with an advocate that fits their needs (e.g., geriatrics, chronic illness, billing/claims, disability, complex care).
     • Why do I have to meet a Solace physician? I already have a PCP!
       • Solace physicians do not prescribe medications or manage ongoing medical care. Any concerns about prescriptions, forms, or medical orders should be directed to the patient’s existing care team.
       • The primary purpose of the Solace physician visit is to assess whether the patient could benefit from medical advocacy services. Additionally:
         • Medicare requires that a Clinician Referral approve advocacy services
         • It determines if there's an active emergency situation
         • So our physician can help match the patient with the best possible advocate for each patient's unique needs
3. First Advocate meeting
   • Define goals, urgent issues, record needs, and near‑term actions.
4. Ongoing Support
   • Coordination, follow‑ups, appeals, paperwork, record organization, and family updates.

*All visits occur virtually via phone or video call. Video visits are mobile phone-friendly and do not require a computer; closed-captioning is available.

Typical timelines: 

• Physician intake visit can often occur the same or next business day
• Initial Advocate visits can typically occur within 1–3 business days.
  • Please note that advocate calendar availabilities can vary and fluctuate.

To check your eligibility and get started, click here, or feel free to reach out using the "Contact Us" information below. We're happy to help!