Time-Tracking (Advocate/ICA)

Q: How do I track my time using Solace’s time-tracking feature?
A: We designed our time-tracking feature to be as effortless as possible so you can focus on your work without worrying about logging time. Here’s how it works:

• Time tracking starts automatically as soon as you log in
• When you take an action or move to a specific patient, time will be assigned to that patient automatically
• You can also manually select which patient or task to focus on if needed
• Need a break? You can pause and unpause the timer anytime
• When you’re done for the day, simply click to stop recording
• You can finalize your timesheet immediately or wait until the next day

It’s that simple—the clock starts automatically, and every minute of your work is counted and fairly compensated.

Q: What kinds of tasks should I track when I’m working?
A: As an advocate, you should let Solace track every minute of your work to support patients, both directly and behind the scenes. Yes, this includes major tasks like speaking with patients and physicians, but it also includes administrative work that often goes unnoticed. Things like researching care options, taking notes, gathering patient records, and spending time on hold with doctors or insurers – it all counts. 

When in doubt, just focus on serving your patients and let the clock keep running. Every task counts! 

If the timing still doesn’t look exactly right by the end of the day, you can always adjust it. When you finalize your timesheet, you’ll have the ability to add or remove time to make sure everything accurately reflects the work you’ve done. 

To learn more about this and see a video of this feature in action, click the following link:

• Time-Tracker: How-to Guide

Still have questions? Feel free to email us at [e-mail] or give us a call at [phone]. We're happy to help!