Explanation of Benefits (EOB)(Advocate/ICA)

Insurance-covered advocacy patients with Solace Health may receive a physical EOB (Explanation of Benefits) in the mail from their secondary insurance provider. Following billable services, this document aims to outline how that patient's coverage is allocated. It is not a bill or a representative of what or if Medicare will charge the patient. In most cases, we do not anticipate any charges beyond possible co-pays after Medicare has processed the services listed in the EOB.

If the patient has questions about EOBs, copays, or their insurance coverage, they will need to contact their insurance provider for more information. The team at Solace Health cannot view or discuss an individual's unique insurance plan details.

Should they receive a formal bill that includes advocacy services from Solace Health and actively communicates "Amount Due" with a payment due date that they feel is incorrect, they should forward a copy to us via email ([e-mail]) so we can review it and ensure they are supported

Click to learn more:

• How is Solace covered by Medicare? Here's what you need to know.

Still have questions? Feel free to email us at [e-mail] or give us a call at [phone]. We're happy to help!