Rescheduling a Visit with your Advocate

We completely understand: You're navigating so much, and sometimes things come up! If you need to reschedule a visit with your Solace Advocate, there are a few ways to do so. 

We kindly ask that you provide as much advance notice as possible. 

By Claiming your Solace Account:

• This process is quick and easy, only taking a moment. For those steps and to begin, click the following:
  • Logging in to your Solace Account (Patients)
• You're invited to do so upon initial enrollment on the Solace website or anytime after, here (https://welcome.solace.health/login).
• A few benefits of having an account: 
  • Simple scheduling that's connected to your advocate's calendar, making joining a call, booking, rescheduling, and cancelling appointments a breeze.
  • Instant messaging with your advocate.
  • Convenient and secure information sharing; see the progress they're making on your behalf!
• When in doubt, your Advocate and the Customer Experience team can help you get started!

By Contacting your Advocate Directly:

• When you've scheduled a new visit, you'll receive a confirmation email that includes your advocate's direct contact information. Save those details to your phone for safekeeping. 
• You're welcome to work directly with your advocate to find the best time to connect.

By Contacting the Customer Experience Team (CX):

• We are always happy to help! 
• Feel free to contact us Monday through Friday, between 6 am and 5 pm PT, with your scheduling needs.
  • Phone: [phone]
  • Email: [e-mail]