General FAQs

• Is Solace Hiring?
• Can my friend or family member speak on the patient's behalf?
• Contact Us: We're here to help!
• Does Solace Health offer Primary Care Provider (PCP) Services? No.
• Durable Medical Equipment (Scooters, Wheelchairs, Etc.)
• How much does Solace cost?

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About Solace Advocates

• About Insurance Covered Advocates
• Advocates: What They Can & Can’t Do
• How do Solace advocates differ from those at hospitals or insurance companies?
• How will I work with my Solace advocate?
• What can an advocate help with?
• Where are Solace Health advocates located?

Insurance Coverage & Eligibility

• Alternative Resources: When Insurance-Covered Advocacy Isn't an Option
• Claim Denials (Rare)
• Does Medicaid Cover Advocacy Services?
• Does Medicare Advantage cover advocacy services?
• Does Medicare Part B cover advocacy services?
• Does my insurance cover advocacy services?

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New Patients: Getting Started & First Steps

• Creating a Solace Account
• Patient Conduct
• Rescheduling a Visit with your Advocate
• Rescheduling a Visit with your Intake Physician
• What is the intake process?
• Why do I have to meet with an intake Physician?

Current Patients

• Logging into your Solace Account
• Rescheduling a Visit with your Advocate
• Rescheduling a Visit with your Intake Physician

Past Patients

• Discontinuation of Services
• Requesting Solace Health Records
• Resuming Services

Disclosures & Disclaimers

• Is the information I send through Solace secure?
• Patient Consent
• Security & Compliance: Your information is safe with Solace.
• Solace cannot diagnose, prescribe, or replace your care team