To maintain trust and professionalism with our patients, Solace uses the format firstname.lastname@ for all advocate accounts. This also ensures that when advocates send communications on behalf of their patients, recipients can easily recognize and trust the messages coming from our company.
Due to these considerations, we’re unable to modify individual email addresses outside of this format and appreciate your understanding and commitment to providing a consistent and professional experience for everyone we serve.
That said, we can make email address adjustments for the following reasons:
- Typo correction
- Simplification of names with complicated spelling
- Legal name changes due to marriage/divorce
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