Phone Call Visits

Phone calls are a secure, user-friendly way to connect with your Solace intake Physician and Advocate. 

The Solace Provider will call your Solace-affiliated phone number on the date and time of your appointment, from the number communicated in your booking confirmation communications (email and text message). 

If they are unable to reach you, they will make two more attempts within a few minutes. 

 

Physician Visits:

If you're unable to connect within the first 5 minutes of the appointment, it will need to be rescheduled. They are calling from an outbound-only number and cannot receive return calls.

• You'll receive rescheduling instructions via email shortly thereafter. Follow those prompts to reschedule.
• Alternatively, contact our Customer Experience team at [phone] ([e-mail]), and we'll be happy to assist.

 

Advocate Visits:

If the two of you are unable to connect, you can work together to reschedule for a date and time that works for both of you. 

• Reach out to them via their provided contact information (phone, email, or text messaging).
• Alternatively, if you have a Solace portal account, you can schedule directly through that, and/or send Direct Messages to your advocate.
• Alternatively, contact our Customer Experience team at [phone] ([e-mail]), and we'll be happy to assist.

 

Technical Difficulties

If you experience trouble receiving calls from the Solace provider numbers, rescheduling for a Video Call is encouraged. Video calls require clicking a link at the time of booking to join the virtual meeting room, where the provider will meet with you. This method can circumvent technical difficulties with blocked and unknown phone calls.