General FAQs
- A Description of What Solace Does
- Avoiding Communication Scams & Phishing Attempts
- Can an advocate help me?
- Can you help me with a non-medical issue?
- Contact Us: We're here to help!
- Do I need to sign a contract?
About Solace Advocates
- About Insurance Covered Advocates
- What can a Solace Advocate do (and not do)?
- How do Solace advocates differ from those at hospitals or insurance companies?
- How will I work with my Solace advocate?
- Where are Solace Health advocates located?
- Can my advocate work with me in-person?
Insurance Coverage & Eligibility
- Does my insurance cover advocacy services?
- Does Medicare Part B cover advocacy services?
- Does Medicare Advantage cover advocacy services?
- Does Medicaid Cover Advocacy Services?
- Alternative Resources: When Insurance-Covered Advocacy Isn't an Option
- Explanation of Benefits (EOB)
Getting Started & First Steps
- The Initial Visit: Physician Intake
- Patient Requirements for Solace Advocacy
- Patient Conduct
- Patients Require Valid Email Addresses
- Helping a "Loved One" Sign Up for Solace
- Can a friend or family member speak on the patient's behalf?
- What is Solace's patient intake process?
Current Patients
- Insurance Card Uploads for Patients
- Patient location requirements for Advocate Appointments
- Phone Call Visits
- Video Call Visits: Technical Overview
- Rescheduling a Visit with your Advocate
- Rescheduling a Visit with your Intake Physician
Past Patients
Disclosures & Disclaimers
- Gifting Policy for Patients & Leaving Reviews
- Is the information I send through Solace secure?
- Patient Consent
- Patient Feedback & Reviews
- Security & Compliance: Your information is safe with Solace.
- Solace cannot diagnose, prescribe, or replace your care team