What is the intake process?

First, it's worth noting that we currently only offer services to Medicare recipients. Medicare Part B fully covers Solace Health's advocacy services, and many Medicare Advantage plans. Unfortunately, we are unable to accept Medicaid at this time. We are working towards accepting commercial insurance in the near future. We believe everyone deserves an advocate, and we’re working to expand access beyond Medicare over time.

If you're interested in signing up, here's what to expect:

1. Eligibility check
   • Eligibility is checked on our website (find.solace.health) or on the phone with a Customer Experience agent. Solace runs eligibility checks when a patient signs up with Solace and during their time with an advocate.
     • Coverage varies by plan and state.
2. Physician Intake
   • This is a short phone or video call with a Solace physician. 
   • This is not a medical appointment–just a conversation to match patients with the right advocate. 
   • The physician will first and foremost listen. Then, they'll pair the patient with an advocate that fits their needs (e.g., geriatrics, chronic illness, billing/claims, disability, complex care).
     • Why do I have to meet a Solace physician? I already have a PCP!
       • Solace physicians do not prescribe medications or manage ongoing medical care. The primary purpose of the physician appointment is to assess whether the patient could benefit from medical advocacy services and match them with an advocate with the skills and experience to help. This is a step required by Medicare to approve advocacy services.
3. First Advocate meeting
   • Prior to meeting, the advocate will review the physician's notes and come to the visit with an idea of the patient's needs, and some follow-up questions. They'll want to make sure they get all the information they need to start actually helping the patient. 
   • The call might involve defining goals and priorities, agreeing next steps and planning the next time to meet. 
   • Then, they'll get to work–making phone calls, doing research, and using their healthcare expertise to get results.
4. Ongoing Support
   • Advocates can do a lot, but at their core they will do whatever it takes to get their patients better care. This might include coordinating doctor's and appointments, scheduling follow-ups, doing research, appeals and paperwork, organizing your records and keeping patients updated on progress.

*All visits occur virtually via phone or video call. Video visits are mobile phone-friendly and do not require a computer; closed-captioning is available.

Typical timelines: 

• Physician intake visit can often occur the same or next business day
• Initial Advocate visits can typically occur within 1–3 business days.
  • Please note that advocate calendar availabilities can vary and fluctuate.

To check your eligibility and get started, go to our website solace.health or speak to a customer experience agent.