Rescheduling a Visit with your Advocate

We completely understand. You're navigating so much, and sometimes things come up! If you need to reschedule a visit with your Solace Advocate, there are a few ways to do so. 

We kindly ask that you provide as much advance notice as possible. 

Create a Solace Account:

• This process is quick and easy, only taking a moment.
• You're invited to do so upon initial enrollment on the Solace website, as well as via email.
• A few benefits of having an account: 
  • Simple scheduling that's connected to your advocate's calendar, making booking, rescheduling, and cancelling a breeze.
  • Direct messaging with your advocate.
  • Convenient and secure information sharing.
• When in doubt, your Advocate and the Customer Experience team can help you get started!

Contact your Advocate directly:

• When you've scheduled a new visit, you'll receive a confirmation email that includes their direct contact information. Save those details to your phone for safekeeping. 
• You're welcome to work directly with your advocate to find the best time to connect.

Contact the Customer Experience Team:

• We are always happy to help! 
• Feel free to contact us Monday through Friday, between 6 am and 5 pm PT, with your scheduling needs.
  • P: [phone]
  • E: [e-mail]