For uploads via Platform Messages, the acceptable file size is 10 MB max. Supported file types include .avif, .heic, .png, .webp, .jpeg, .pdf, .docx, .doc, .csv, .xml, .xlsx. (Source: File Requirements: Uploads via Platform "Messages")
The file upload feature within the platform's "Messages" area includes a mention of size and file type constraints. Typically, when we receive a report that an upload isn't working, it's often due to an incorrect file size or file type.
- Acceptable file size: 10 MB max
- Supported File Types: .avif, .heic, .png, .webp, .jpeg, .pdf, .docx, .doc, .csv, .xml, .xlsx
To troubleshoot, begin by double-checking the file size and type. Ensure you're using the latest version of Google Chrome and that you have cleared your browser's cache. Let us know if completing these steps hasn't resolved your issue, and we'd be happy to take a closer look.
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