Timesheets & Time Tracking

Timesheets are how Solace Advocates track their time, ensure the patient's insurance is billed appropriately, and receive payment for their services.

For the most comprehensive suite of Timesheet information, please use your Solace-affiliated credentials to access our advocate resource hub. There, you will learn the ins and outs of:

Tracking Time & Getting Paid

• What Can I Bill Time For?
• Time-Tracker: How-to Guide
• How to Submit Time & Get Paid
• Onboarding Compensation

Additional information:

• Billing Guidance: Expectations & Timing
• Billable Time Policy: What’s Billable (& What’s Not)?

Generally, please triple-check the Timesheet details and corresponding Care Notes for accuracy before formally submitting any timesheets, as they cannot be changed once submitted. 

If a timesheet is submitted with errors in key details, please let our Customer Experience team know as soon as possible. Include the patient ID, the date and duration of the timesheet in question, and an explanation of what has occurred and what you need.