Insurance Card Uploads for Patients

Granting your Advocate visual access to your insurance card helps them better navigate your health needs as they provide Solace's advocacy services. Doing so requires claiming your Solace account, which only takes a moment and offers many added benefits. Click here to learn more!

Patients may upload up to three insurance cards and remove outdated ones. Uploading or replacing a card does not affect eligibility status.

There are two ways to securely upload insurance cards for the Solace account holders:

1. Your Solace Advocate or Intake Physician can send a link to your phone and email, which prompts you to take a clear picture of the front and back of the card in a few quick, easy steps.
   • If not already logged into your account, you will be prompted to complete this step.
   • For logging in: https://app.solace.health/login
2. Patients can upload insurance cards directly within their account at any time:

Insurance Card Uploading Instructions

Feel free to watch this quick follow-along style video (click here), and/or see the steps and images outlined below.

The image below shows two ways to access the Insurance Card Uploader from the Welcome page of your Solace account. You must be logged into your account to perform these actions. 

1. Click "Advocacy" in the upper left-hand corner, and then click "Your Insurance" from the drop-down menu to be taken to the "Your Insurance" page, pictured in pink. 
2. Or, click "Upload your insurance card" on the center screen, as shown below in red, to go to the "Your Insurance" page.

Next, from the "Your Insurance" page, click the green "Upload" button and follow the prompts (pictured below).

Next, adjust the image to fit the display window nicely. Use your mouse to drag or "click to browse" through images saved on your device. The FRONT and BACK of the insurance card are necessary. Once added, you can adjust the size using your mouse or the (-)/(+) sliding size bar, and can review both images before clicking "Save."

After you've added the front and back images of your insurance card, you're taken to a Review screen where you can go back and "Edit" or "Submit/save.

Your card images will be saved on the "Your Insurance" tab of your Solace account.

Lastly, to remove an Insurance Card, click the image of your card in the "Insurance Card Uploads" area to open a closer view that includes a "Remove Card" button. Click to remove. You'll be asked to confirm, and can go "Back" or proceed with removing the card.

And that's it!