Firstly, please accept our apologies that things didn't go as planned. Sometimes, advocates can be on a call that has gone over or working with another client, which can sometimes delay their start time with you. We recommend messaging your advocate and then waiting to hear from your advocate for 15–30 minutes.
Click HERE to learn how to message your advocate.
If you don't hear back from them, our support team would be happy to help reach out to your advocate and follow up. You can reach us by emailing support@solace.health or giving us a call at 240-693-3281. We're around from 9 am to 5 pm Pacific Time, Monday through Friday.
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