Insurance-Covered Advocacy (ICA)
- About our Advocates (Insurance-Covered Advocacy/ICA)
- Does my insurance cover advocacy services? (Insurance-Covered Advocacy/ICA)
- Creating your account and completing your initial login (Insurance-Covered Advocacy/ICA)
- Explanation of Benefits (EOB)(Insurance-Covered Advocacy/ICA)
- How to create a Solace account as an Insurance-covered advocacy patient (Insurance-Covered Advocacy/ICA)
- Intake Process (Insurance-Covered Advocacy/ICA)
General FAQs
- What can an advocate help with?
- Invoices & Payments
- How do Video Calls work?
- How can I delete my account/profile?
- Rescheduling an appointment with your advocate
- Declined payments - what next?
Getting Started
- Logging in and finding your bearings: for desktop and mobile
- Hospital advocacy and urgent needs
- Finding the right advocate for you
- How to book an intro call with an advocate?
- How to view and sign a contract from your advocate
- What to expect during an intro call with an advocate
Messaging
Profile and Payment Setup
- Can I provide payment for someone else receiving Solace services?
- Advocacy sponsorship: When someone else paying
- Changing account settings on a mobile device (payment method, phone, email, address)
- Updating your email address and phone number
- I'd like to change my password or I have forgotten it, how do I create a new one?
- How do I pay my advocate?