Avoiding Communication Scams & Phishing Attempts (Adv)

Phishing is when cybercriminals attempt to trick individuals into revealing sensitive information or performing actions that compromise their security, typically through fraudulent emails, text messages, or websites that appear to be legitimate but aren’t.

These include attempts to spend money unnecessarily (e.g., a request to buy gift cards to use as incentives for others at Solace), to divulge information about Solace, or to divulge personal information about yourself (e.g., by sharing your phone number). 

Please be advised:

• Solace will never ask you for money, gift cards, or anything else.
• If you receive a phishing email, please report it by clicking on the three dots in the upper right corner of the email and choosing “Report phishing” next to the hook icon. 🪝
• If you receive a phishing phone call or text message, please let us know via the following thread in Circle (login required). We may reach out to you for additional information.
  • Reminder: Phishing Attempts on the Rise

How to spot phishing attempts:

When in doubt, it's always best to err on the side of caution. Never open attachments or click links if you aren't 100% confident of the sender. 

Here are a few tells that can help distinguish a phishing email from a legitimate one:

• The contact is unsolicited
• The email sender domain is unfamiliar or odd. 
  • Please look at “From” to verify that the email address of the sender is from the “solace.health” domain. Note: This detail alone cannot confirm legitimacy.
• It is requesting sensitive information
• Attachment formatting
  • Watch out for .zip, .exe, and .scr file types, which can be attempts at installing malware.
• Hyperlinked addresses
  • The displayed name may say XYZ, but the link itself could be to something entirely different.
• Incorrect grammar, spelling, phrasing, typos, etc.
• Emotional appeal
  • The message may include urgency, fear tactics, or other types of calls-to-action bait.