For work to qualify as billable, the advocate’s activity must support the patient’s care plan, advance the patient's diagnosis or treatment, or address an unmet health-related social need (HRSN). If they are performing work directly with the patient or on the patient's behalf, and it aligns with the patient's healthcare journey and goals, it is likely billable. This includes CEIRs. In most cases, this does not include travel expenses, as we offer an exclusively virtual experience.
For more information on our Billable Time Policy, what you can bill for, and general Billing Guidance, please review the following resources in the Solace Inner Circle, our advocate resources hub, using your Solace-affiliated login credentials:
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