Clinical Escalation Incident Reports (CEIRs) are used to request clinical input or document non-emergent clinical or safety-related concerns that require clinician judgment.
CEIRs support:
Patient safety
Advocate decision-making
Proper documentation
CEIRs are not emergency response tools.
Advocate Role (Scope of Use)
Advocates should submit a clinical support request or incident report when they:
- Encounter a complex or unclear situation that requires input from the clinical leadership team
- Identify a non-emergent but significant concern regarding a patient’s safety, behavior, or emotional state
- Need to document a notable incident
Our Clinical Operations team's average response time is 48 business hours.
To learn more about CEIRs and for the submission form link, please refer to our advocate resource hub, the Solace Inner Circle:
Submitted a CEIR and awaiting a response beyond 48 business hours?
Sometimes reviews can take longer if we're experiencing a higher volume of submissions. We appreciate your patience and will be following up as soon as possible. Please do not submit a new CEIR for the same situation, as yours is currently in the queue or in progress.
If your situation is becoming increasingly time-sensitive, please email our Customer Experience team with the patient ID and the date of your CEIR submission, and we can check on the progress for you.
Comments
Article is closed for comments.